Shipping and delivery

Shipping and delivery

Here's how we ship our products and what you can expect from us once you've placed your order.

At a glance

• Three delivery options to UK mainland addresses, from £4.95.
• Dispatch within 1 to 2 working days, depending on the option you choose.
• Order cut-off is 13:00 for the day to count as a working day.
• Made to order and personalised items can add up to 7 working days to dispatch.
• Delivery times are a guide only and aren't guaranteed.

Delivery options

Option	Price	Dispatch	Delivery after dispatch
Standard	£4.95	Within 2 working days	2 to 3 working days
Quicker	£7.95	Within 1 working day	1 to 2 working days
Express	£11.95	Within 1 working day	1 working day

All delivery times are a guide only and are not guaranteed. Our couriers don't guarantee their delivery times to us, so we can't guarantee them to you, but almost every parcel arrives within the times above.

Made to order and personalised items

Items that are made to order or personalised for you can add up to 7 working days to the dispatch times above. If your order includes one of these items, the whole order will usually be sent together once it's ready.

Made to order and personalised items can't be returned if you change your mind. If one arrives damaged or faulty, we'll still replace it or refund you in full.

Cut-off times and working days

Working days are counted from 13:00. Order before the cut-off and that day counts as your first working day. Orders placed after the cut-off, or at weekends and on bank holidays, start from the next working day.

Large orders

Big orders can take a little longer, although most don't. As a guide:

• £1,000 to £3,000: allow 1 extra working day
• £3,000 to £6,000: allow 1 to 3 extra working days
• Over £6,000: please contact us to confirm a timescale

Stock issues

Almost everything we sell can be restocked within 2 working days, so delays are rare and usually short. If we do have a stock issue with your order, we'll contact you within 1 working day with a new dispatch date for you to approve, or suggest suitable alternatives.

Remote areas

We'll always do our best to meet our quoted timescales, but couriers can take longer to reach remote locations, including the Scottish Highlands and Islands. If timing matters for your order, please contact us before you order and we'll talk it through.

If your delivery arrives damaged

We pack everything carefully, but if anything does arrive damaged:

1. If you can, sign for it as damaged when the courier delivers it.
2. Take photos of the package before opening it, then of the contents and any damage.
3. Email the photos to customers@lakelandsteel.uk with your order number or delivery address, as soon as you can.

We'll then sort out a replacement or refund for you.

If your delivery doesn't arrive

Your order is our responsibility until it's delivered to you. If it hasn't turned up when expected, please contact us straight away and we'll chase it with the courier. If it's been lost, we'll send a replacement or give you a full refund.