Terms and conditions

Last updated: 14 November 2026

These terms apply to every order you place with artwork.uk, whether on this website, by email or by phone. Please read them before you order. Our Privacy policy, Shipping & delivery policy and Returns & warranty policy also form part of these terms.

If you are buying as a consumer, nothing in these terms takes away your legal rights. Citizens Advice (citizensadvice.org.uk) can tell you more about them.

In short

You can change your mind and cancel within 14 days of receiving your order, except for pieces made to your own specification or personalised for you.
Please tell us within 48 hours if anything arrives damaged, so we can put it right quickly. Your legal rights over faulty items still apply after that.
Every piece is cut and finished individually, so small differences from the photos are normal.
Prices are in pounds sterling (£) and include VAT where it applies. Delivery is shown at checkout before you pay.

1. About us

artwork.uk is a trading name of Rocketry Ltd, a company registered in England and Wales (company number 15297535). Our registered office is at Unit 12B, Devonshire Road Industrial Estate, Millom, Cumbria, LA18 4JS.

You can contact us using the details on our Contact us page and at the foot of every page. When we need to contact you, we will use the email address or phone number you gave us with your order.

2. About these terms

A "consumer" is someone buying for themselves, mainly outside any trade, business or profession. Some sections apply only to consumers, and section 15 explains what is different if you are buying for a business.

We may update these terms from time to time. The version on this website when you place your order is the one that applies to that order.

3. Placing an order

When you place an order, we will email you to say we have received it. This does not yet mean we have accepted it.
Our contract with you starts when we email to confirm that we have accepted your order.
We may decline an order, for example if a piece is no longer available, if there is an obvious error in the price or description, or if we cannot deliver to your address. If we do, we will tell you and refund anything you have paid in full.
Please check your order before you submit it, especially sizes, finishes and any wording for personalised pieces, and tell us straight away if something is wrong.

4. Prices and payment

Our prices are in pounds sterling (£) and include VAT where it applies. Delivery charges are shown at checkout before you pay.
If you choose to see prices in another currency, they are converted at a recent exchange rate as a guide. The amount you will be charged is shown at checkout, and your card provider may add its own conversion fees.
Our prices can change, but a change will not affect an order we have already accepted.
If a price on our website is obviously wrong, we will contact you before accepting your order. You can then go ahead at the correct price or cancel for a full refund.
Orders must be paid for in full before we dispatch them or start making them, unless we have agreed invoice terms with you in writing.

5. Our pieces

We photograph and describe our pieces as accurately as we can. Please read the description so you know exactly what you are buying, including what is included.
Colours can look different from one screen to another. Small natural variations in the metal's surface, grain and finish are part of the character of each piece and are not faults.
Sizes are approximate and may vary by a few millimetres. Please check the measurements before you order, particularly if the piece needs to fit a particular space.
Our photos sometimes show a piece with lighting, props or fixings that are not included. Anything that is included is listed in the description.

6. Finishes, outdoor use and care

Please only place a piece outdoors if its description says it is suitable for outdoor use.
Rust and patina finishes are meant to change colour and texture over time. This is how the finish works, not a fault.
Painted and powder coated finishes will weather gradually outdoors, more quickly near the coast. Normal weathering is not a fault.
Please follow any care instructions supplied with your piece.

7. Hanging and fixing

Metal art can be heavy and some edges can be sharp, so please handle pieces with care. Fix them with fixings suitable for the weight of the piece and for the wall or surface, and ask a competent tradesperson if you are unsure.

We are not responsible for loss or damage caused by the way a piece is fixed or installed, unless it is caused by a fault in the piece or in the instructions or fixings we supplied.

8. Made to order and personalised pieces

This section applies when you ask us to make a piece to your own size, design or wording, or to personalise one for you.

If we send you a proof or drawing, please check it carefully, including spelling and sizes. We will make the piece as you approved it.
By sending us text, images, logos or designs, you confirm that you have the right to use them and that they do not infringe anyone else's rights. We may decline a design that we consider offensive or unlawful.
Our lead times are estimates. We will keep you updated if your piece is going to take longer.
Because these pieces are made for you, the 14-day right to cancel in section 10 does not apply to them. If you change your mind before we start making your piece, tell us and we will cancel your order and refund you in full. Once we have started, we cannot cancel it.
Your rights if the piece is faulty, or not made as agreed, are not affected.

9. Availability and delivery

All pieces are offered subject to availability. We keep careful stock records, but now and then an error can occur. If something you ordered turns out to be out of stock, we will let you know and you can choose to wait for it, choose an alternative, or cancel for a full refund.
Delivery charges, times and areas are set out in our Shipping & delivery policy. Delivery times are estimates.
Your order is your responsibility once it has been delivered to you or to someone you asked us to deliver it to. It becomes yours once we have received payment in full.
For deliveries outside the UK, the destination country may charge import duties and taxes. These are payable by the recipient unless the checkout says they are included.

10. Your right to change your mind (consumers)

Under the Consumer Contracts Regulations 2013, if you are a consumer you can cancel your order for any reason within 14 days, starting the day after you receive it. If your order arrives in more than one delivery, the 14 days start the day after you receive the last one.

To cancel, tell us clearly by email or by post. You can use the cancellation form at the end of these terms, but you do not have to.
Before dispatch: if you want to cancel an order that has not been sent yet, email us as soon as possible. If we stop it in time, we will refund you in full. If it has already gone, you can still cancel once it arrives.
Returning your order: please send it back to us within 14 days of telling us you are cancelling. You pay the cost of returning it, unless it is faulty or not as described. Please pack it well and use a tracked service.
Your refund covers the price of the piece and our standard delivery charge (if you chose a faster delivery option, we refund the cost of standard delivery only). We will refund you to your original payment method within 14 days of receiving the piece back, or of you showing us proof that you have sent it, whichever is sooner.
Handling: you may handle a piece as you would in a shop to see what it is like. We may reduce your refund if its value has gone down because it was handled more than that, for example if it has been fixed to a wall, drilled or marked.
Exceptions: this right does not apply to pieces made to your specification or personalised for you (see section 8).

11. Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, missing or not what you ordered, tell us within 48 hours of delivery, with photos of the piece and the packaging if you can. This helps us claim from the courier and put things right quickly. It does not limit your legal rights.

If you are a consumer, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. If they are not:

within 30 days of delivery, you can reject them for a full refund;
after that, you can ask us to repair or replace them, and if that is not possible or does not fix the problem, you can have a refund or a price reduction.

We will pay reasonable costs of returning faulty or incorrect items. Our Returns & warranty policy explains how to return a piece.

12. Our designs and photos

The designs, photos and text on this website belong to us or to the people who license them to us. Buying a piece makes that piece yours, but it does not give you the right to copy, reproduce or sell the design, our photos or our text.

13. Our responsibility to you (consumers)

If we break these terms or fail to use reasonable care, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it was obvious it would happen, or if both of us knew it might happen when the contract was made.
We are not responsible for loss or damage that was not foreseeable.
We sell our pieces for domestic and private use. If you use them for any commercial, business or resale purpose, we are not responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.
We are not responsible for loss or damage caused by fixing or installation (section 7), normal weathering (section 6), misuse, or changes made to a piece by anyone other than us.
Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, or for breaking your legal rights in relation to the goods, including the right to receive goods that are as described, fit for purpose and of satisfactory quality.

14. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as courier failures, severe weather or shortages of materials. If one affects your order, we will tell you as soon as we can and do what we can to keep the delay short. If it goes on for a long time, you can cancel and we will refund you for anything you have not received.

15. If you are buying as a business

Sections 10, 11 and 13, which describe consumer rights, do not apply to you.
We promise that pieces will match their description and be free from material defects when delivered. Please tell us about any damage or shortage within 48 hours of delivery, and about any other defect within a reasonable time of finding it. We will then repair, replace or refund the piece, at our choice.
All other terms implied by law are excluded as far as the law allows.
We are not responsible for any loss of profit, loss of business or indirect or consequential loss. Our total liability to you for an order is limited to the price you paid for it.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

16. Your personal information

We only use your personal information as set out in our Privacy policy.

17. Other important terms

If a court decides that part of these terms is unlawful, the rest stays in force.
If we do not insist on something straight away, we can still insist on it later.
These terms are between you and us. Nobody else has any rights under them.

18. Law and disputes

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring proceedings in either the Northern Irish or the English courts.

If you are unhappy with anything, please contact us first. Most problems can be sorted out quickly, and we will always try to put things right.

Cancellation form

Complete and return this form only if you want to cancel your order under section 10.

To	Rocketry Ltd (trading as artwork.uk), Unit 12B, Devonshire Road Industrial Estate, Millom, Cumbria, LA18 4JS. Email: the address on our Contact us page.
Notice	I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:
Ordered on* / received on*
Order number
Name(s)
Address
Signature(s)	(only if this form is sent on paper)
Date

* Delete as appropriate.